Conflict Resolution Training

Recognised & Accredited Conflict Resolution Training

Learn how to deal with conflict


We offer a range of Highfields Qualifications accredited conflict resolution training courses.

Employers are responsible for ensuring that their employees are fully prepared for dealing with the threats that they may encounter during their working hours, either individually or as a team. Staff are required to be equipped with the appropriate knowledge in conflict resolution. This can only be achieved through expert training.

Staff Defence offers a Highfields accredited qualification through our standard training packages, as well as being able to provide bespoke programs to cover your unique needs and those of your workforce.

Working closely with Highfields ensures that all our course content is leading-edge, proven and relevant, and also up-to-date in legality and accountability, to the highest standards and recognised internationally.

We run our conflict resolution & management courses across the UK and Internationally and can tailor our courses for your specific needs.

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What you will learn

The aims of our conflict management courses are to teach you

Reduce conflict through positive communication
Factors that influence conflict situations
Assess & reduce risks in Conflict situations
What to do after the conflict situation

Our Conflict Resolution Training courses


Title: Conflict Management – Level 2

Level: Advanced
Duration: 1 Day

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

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