Conflict Resolution Training
We offer a range of Recognised and Accredited conflict resolution training courses.
Employers are responsible for ensuring that their employees are fully prepared for dealing with the threats that they may encounter during their working hours, either individually or as a team. Staff are required to be equipped with the appropriate knowledge in conflict resolution. This can only be achieved through expert training.
Staff Defence offers a Global Horizons Skills (GHS) accredited qualification through our standard training packages, as well as being able to provide bespoke programs to cover your unique needs and those of your workforce.
Working closely with the GHS ensures that all our course content is leading-edge, proven and relevant, and also up-to-date in legality and accountability, to the highest standards and recognised internationally.
We run our conflict resolution & management courses across the UK and Internationally and can tailor our courses for your specific needs.Contact us to discuss your conflict training needs
What you will learn
The aims of our conflict management courses are to teach you:
- how positive communication can be used to solve problems and reduce the likelihood of conflict;
- the factors that influence human responses in conflict situations;
- how to assess and reduce risks in conflict situations;
- how to communicate effectively and de-escalate conflict in emotive situations;
- what to do after the conflict situation.
Foundation Conflict Management Course
The foundation course is a one day course which provides a general overview of how positive communication skills can be used to diffuse conflict and help a person avoid the early stages of a situation starting to escalate into a potentially dangerous situation.
This conflict management course delivers a detailed and powerful array of knowledge and skills, equipping your staff to avoid, manage and resolve conflict situations that can arise in the workplace when interacting with service users, customers and the public.Contact us to book this course
Level 2 Conflict Management Course
The second course is an Accredited Level 2 course and is run over two days, consisting of about 14 hours of instructor-led learning.
This level 2 course will build upon the skills offered in the Foundation Conflict Management Course, to further empower your staff with scenario-based training that includes assessment of risks in conflict situations, influencing human responses, effective communication to de-escalate situations and best practice and protocol following a conflict situation and its resolution.
Once the learning hours have been completed, the participants will complete a 1 hour multiple-choice assessment and will be awarded a Level 2 certificate from Global Horizon Skills.Contact us to book this course
Who are the courses for?
There are no formal prerequisites for the conflict management courses. They are open to everybody, although it is advised that learners have a minimum of Level 1 in literacy or numeracy or equivalent. The qualification is approved for participants aged 16 and above.
The conflict management courses are particularly suited to Lone Workers or others who may find themselves in situations where conflicts are likely to arise.
Let us know of any special requirements you may have and we will alter the course content to suit your particular needs, helping you to protect your interests and reduce risks from frontline threats.Tell us about your specific training needs
What our clients say
I travel aboard on my own relatively regularly for work so this training has really helped me to prepare for potentially difficult situations that I hadn’t previously considered or thought through. It provided a safe environment to try out the various bits of theory and basic moves that we were taught on the day. Hopefully…
You hope never to be in a situation when you’ll have to use self-defence, but having taken the training I’d feel much more confident should the scenario arise. We learned key information and techniques on how to react if required, and the day included plenty of time out of the classroom to practise these skills
Wasn’t what I was expecting but was more fun and gave some very simple and useful steps to use if you are backed into a corner. The trainers were very clear and concise, the actions and demonstrations given were very straightforward and easy to follow. All in all, an enjoyable morning and well worth the…
I found the course very interesting and entertaining. Any pre conceived ideas on what would be involved were quickly clarified at the outset and from there the course went along at a good pace of theoretical and then practical. The practical sessions were not taxing and did illustrate clearly what can be achieved with a…
The course consisted of a Powerpoint presentation and some practical exercises. The practical exercises were brilliant. The lead trainer demonstrated what to do and why. We then followed his lead. The theory behind the course makes perfect sense and the moves are simple and easy to implement. I have subsequently taught my wife and children…
I thoroughly enjoyed the realistic approach to this and came out of it feeling that I was in a much better position to protect myself or others in the event of an issue. Ultimately the early advice of avoid trouble would be my adapted route, however I am now better prepared.
We send a number of our staff, sometimes alone, to remote areas of the world, often making long journeys. Through their isolation they are potentially at risk of something untoward occurring. They do a good job for us and anything we can do to help ensure their safety during their travels is worthwhile. The course…
I just wanted to pass on my gratitude for the excellent training that both Pete and Steve delivered to our Personal Safety Trainers. Their knowledge of how to adapt our current techniques and make them more relevant and workable meant that everyone benefited from their expertise. The training was a real eye opener and really…
I’ve known Pete for a number of years now! with over 35 years of Continuous Martial Arts experience combined with working in risk and protective services both military and civilian for all my adult working life, I’m well versed to give an effective opinion in terms of skills set. I have found Pete to be…
A group of female colleagues and I recently met with Steve and his team for a self defence class. My preconception of a self defence class was about learning how to throw your attacker over your shoulder and body slam them to the ground! Oh, how wrong could I be. We were taught that martial…